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Verify · Resolve · Automate

The only automation platform that knows who asked.

Verify who’s asking. Automate what happens next. Start with ready-made workflows in Core, or build around your MSP and your clients with Studio.

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TRIGGR WORKFLOWExample preview
ACCESS REQUEST

“Add me to the finance team.”

Alex Morgan · Client request

  1. Requester verified
  2. Approval policy checked
  3. Access granted
  4. Audit trail saved
Completed. Accountable.

Less time on repeat requests. More time for your clients.

Give your clients a faster response and your technicians room to focus. Triggr takes everyday tasks off your service desk, with ready-made automations to get you started and custom workflows built around the way you work.

Triggr Core user onboarding workspace
OUT-OF-THE-BOX AUTOMATION

Triggr Core

Help clients get everyday requests resolved with ready-made L1 automations. We’ll get you set up quickly, so your team can spend less time repeating tasks and more time helping clients.

Explore Triggr Core
Triggr Studio user onboarding workspace
CUSTOM AUTOMATION PLATFORM

Triggr Studio

Build workflows, forms and internal apps around your MSP. Use the Studio platform with your own team, or add our done-for-you services for expert scoping, delivery and support.

Explore Triggr Studio

An automation you can’t trace to a person is a privilege escalation engine.

Think about what these workflows actually do. Create an account. Grant a group membership. Reset a credential. Forward a mailbox. Now ask what fired it: an email, a web form, a ticket someone typed. At machine speed, an unverified trigger doesn’t make one bad thing happen — it makes it happen perfectly, every time, and logs it as legitimate.

Every other automation platform
  1. “New starter Monday, please set up Dan”An email, a form, a ticket. Origin unproven.
  2. Onboarding workflow firesAccount created, licence assigned, groups granted
  3. A working identity now existsProvisioned flawlessly, audited as legitimate
Triggr By MSP Process
  1. Requester proves possession firstMFA push to the enrolled device · 4.2s median · 13 methods
  2. Same workflow firesAccount created, licence assigned, groups granted
  3. Audit chain names a proven humanWho authorised it, on what device, at what second
See verified automation in a demo

The basics, out of the box.
The nuances, your way.

Start with ready-made automation in Core. For work that needs your own rules and connections, build in Studio or add our done-for-you team to handle the delivery.

TRIGGR CORE

Ready to get going.

Prebuilt L1 workflows. Quick, guided setup.

TRIGGR STUDIO

Made for the way you work.

Custom automation. Optional expert delivery.

OPTIONAL DONE-FOR-YOU SERVICES

We build the automations.
You approve them.

Add our experienced team to your Studio platform. A scoped project or monthly retainer, priced separately.

01 / DISCOVER

Find the opportunity

We look at the requests your team repeats and agree where automation will make the biggest difference.

Start with the work that slows you down.
Review recurring requests
Map your systems
Agree the outcome
How done for you works Book a Studio demo ↗

The jobs that eat a service desk. All verified first.

Each one begins with a proven requester and ends with an audit chain naming them. That ordering is the whole product.

Explore the Core automation library

User onboarding

Account creation, licence assignment, group membership, device setup and compliance logging — fired by an authorised requester, not an email.

Offboarding

Disable the account, revoke licences, archive the mailbox, write the audit trail. The workflow you least want firing on an unverified request.

Inactive device cleanup

Identify stale devices, route an approval, remove them from the RMM. Licence spend you were paying for machines nobody has.

Password & MFA resets

Against Active Directory, Entra ID and local machines — resolved on the call in under a minute, because identity was already proven.

Access requests

Group membership and permission changes, gated on possession-based proof and routed for approval where you want a human.

Triage, dispatch & scheduling

Classify, route, book the tech and page on-call across voice, Teams, SMS, WhatsApp, chat and portal — before anyone reads the ticket.

Forms, but authenticated. Client-facing request forms with Microsoft authentication built in — so even the self-service path starts from a signed-in, provable human rather than an open URL anyone can post to.

DISCOVER WITH HAWK. BUILD WITH TRIGGR.

Your next automation is already in your ticket history.

Hawk analyses your PSA tickets to find the work your team repeats, ranked by the time you could save. Start with a clearer picture of what to automate — then let’s build it.

Discover automation opportunities Try Hawk free

Free analysis · Read-only PSA access

8 clients to 14. Same seven people.

A 6-tech East Coast MSP couldn’t justify an $85K hire to take a 9th client. We measured their desk for two weeks, then rolled out triage, verified intake, identity verification and after-hours AI Voice. Ninety days later:

8→14Active clients, no new hire
22→1Dispatcher triage, hrs/week
−41%Tier-1 tickets per tech
−82%After-hours pages to humans
+62%Recurring revenue
4.4→4.7CSAT over the same period

Baseline measured for two weeks before deployment; day-0 versus day-90. The MSP is anonymised at their request — the numbers are not. These figures come from verified intake and AI resolution alone; the workflow automation layer was not part of this deployment. More about MSP Process ↗

“The AI Voice Assistant has revolutionised our workflow… liberating our staff from time-consuming calls. Our team is closing tickets faster than ever.”
Michael Pfaff · Director of Operations, NDSE
“A game changer overall. We leverage MSP Process extensively for End User Verification and more integrated communication with our clients.”
Jon Katz · CTO, The Purple Guys
Talk through what’s possible for your MSP

Integrates With Your Whole Stack

We integrate with the majority of MSP software out of the box. And if we don’t have an integration that you need, simply ask us and we’ll build it for you.

ConnectWise Datto Autotask Duo CIPP HaloPSA Hudu NinjaOne Pax8 SuperOps Syncro Microsoft Teams Zendesk
Explore Triggr Integrations
IT Nation Torch Award 2025 — Most Innovative IT Nation 2025 Most Innovative winner
1,000+ MSPs & IT teams Trusted worldwide

Part of MSP Process. Explore the wider platform ↗

FROM THE TEAMS USING TRIGGR

Making a difference at the service desk.

See it for your MSP

“It’s intuitive, fast to set up, and clearly built for MSPs. We were up and running with real automations like client onboarding, license provisioning, and ticket handling within days.”

Greg WennerGood Heart Tech

“Triggr has transformed our onboarding and offboarding process for customers into a seamless and automated experience. The tools are exceptionally powerful, and the team's expertise shines through in their continuous innovation and dedication to improving the product.”

Julian ThibeaultCo-Founder, StrataNorth

“From day one Triggr have been responsive and reliable, producing functional, automated solutions that brought our systems together and automated out the simple repeatable tasks. The result: improved efficiency, reliability and response times for our clients.”

Brendan StewartAll IT Solutions

Prove who asked. Then automate everything after it.

Identity coverage rolls to every tenant in 10–15 minutes via GDAP. Start with self-serve L1 in about twenty minutes, or hand us the process you most want to stop doing by hand.

Book a demo Discover automation opportunities

Want to see the verification side working first? Try Verify My Tech — the live page your clients use to check a technician in seconds.